General Terms & Conditions
The use of this website as well as all services, orders and deliveries on behalf of kukka design Ltd company registration number 515152585 are carried out exclusively on the basis of the following general terms and conditions for consumers and business partners.
We would like to thank you for visiting our website and hope you found it easy to use. Our online shop is operated by Shopify third party All orders are subject to shipping charges based on the country that you are in. If sending an order via email or fax, please indicate the product name, quantity, size, colour and price. With that, please include your full name, delivery address country and postal code, telephone number and email address in case of further queries. After receipt of your order, you will receive a confirmation in the same manner which was sent indicating that your order has been received and is processed.
If an item ordered is backordered due to not in stock we will notify you immediately.
Rules apply same as above excluding through our online shop and there is a minimum order of 10 products in order to receive wholesale price list
Please note that our products are hand made so may vary slightly in appearance.
All of our prices are listed in GBP. Wholesale prices are sent via email only to physical stores. Pricelists sent are listed in GBP, but once an order is placed we will issue you a Pro-forma invoice based on your currency (powered by MSN currency exchange). Pro-forma invoices are valid for 30 days. The reason being is due to the change in currency.
Prices are subject to change and updated by Kukka™ for both retail and wholesale prices.
Prices incl. UK 20% VAT rate.
PayPal.com for direct payment. You do not have to be PayPal member in order to use it. Our user email with PayPal is studio [at] kukka.co.uk
Bank transfer to the following account:
Account holder: Kukka Design Ltd
SWIFT BIC: POALILIT
Bank: Bank Hapoalim
Once payment is received, you will receive an email from us informing you about terms of delivery of your goods. All items will be dispatched normally within 2-5 working days unless differently stated. The information concerning delivery dates is not binding. We are actively trying to supply you with the ordered articles immediately after receipt of payment/order.
Delayed delivery due to an Act of God, sovereign duties, natural disasters, riots, warfare, especially traffic blocks, strikes in own enterprises, sub-contractors or transporters or due to other circumstances, will be informed to you via email.
Shipping And Handling
Kukka™ products are ex works Tel-Aviv, Israel. Kukka™ loves products – are ex works from different EU countries. We will be happy to give you useful information on packaging size, weight, shipping methods and couriers rates please contact us at sales [at] kukka.co.uk.
We post worldwide using registered postal service that might take up to 3-7 working days depend on delivery location. We also work with EMS delivery which takes 2-5 working days and UTI if required for logistically managed orders.
Once goods have been shipped Kukka™ does not take any responsibility for lost items, any claims for undelivered goods are client responsibility. However, it is important to mention that we will make the best effort in order to help and assist with claims and package tracking from the country of origin.
Duties And Taxes
Please note any duties and taxes charged at customs when sending overseas, are the buyers responsibility to pay.
Lost Damaged Goods
The risk of lost and damage goods resulting from an accident is liable on the purchaser once goods are received by him/her, or in case of shipment, when the goods are handed over to the carrier or any transport company.
We are hoping that you are happy from your purchase; you are entitled to withdraw your purchase in writing, simply email us. Once done so your payment will be returned in the manner which received after goods have been returned. This must be done within 14 days of receipt of the order. Soiled and damaged goods are excluded from this right.
In case of damaged goods an equivalent compensation can be demanded. Shipment must be returned by purchaser at their expense.
Custom made goods are NOT liable to these terms of return policy.
Click HERE for more detailed information about the return policy.
Products unless otherwise advised, are subject to copyright law.
We will never pass any of your details on to any 3rd party. You may occasionally get an email or a postcard from us with news and special offers, but only now and again.
Applicable Law And Legal Venue
Kukka™ design limited company registration number 515152585
Kukka™ is a UK registered trademark 2543932
We reserves the right to alter these online store terms from time to time.