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FAQs

Q. Do you ship internationally?

Yes we do on most of our items. Please check on product’s page for any shipping restriction if any.

Q. OD lamps are made of metal. Do they need an earth connection or are they double insulated?

Our lamps are designed and tested as class II or double insulated cable so they are safe against electric shock and do not require earth connection.
As a reference: Directive 2006/95/EC, BS 2754:1976 

Q. What does DIY lamp assembly requires?

DIY lamp is packed assembled. There is only one screw to slot in. Its very simple and straight forward.

Q. How long does it take to process and dispatch a product from receiving the order?

We will process your order at the same working day from when the order was received. Most our products are available to dispatch 2-5 working days of placing the order with us. We normally have all products in stock however if stock is low or if we run out of stock you will get an immediate notification. Some of our products such as made to order products or products from kukka loves collection might have different dispatch and shipping conditions. Please read carefully on product’s page or simply send us an email.

Q. I live in the US, can I use your lamps in my country?

Yes some lamps can be made to 110v and will be supplied with US plug.
We also use UL certificate electrical cable.
We will not be able to supply you with the light bulb as they operate on 220-240v.

Q. Where can I find a light bulb to my lamp?

Wherever you are based, you can find a light bulb at your local shop supplier. we use common lamp holder base so these are easily found. 

Q. How long does a delivery take?

Depends on the delivery method you choose, we work with both couriers and normal registered mail and a tracking number will be available should you like to track your parcel. Delivery with courier such as EMS will take 2-5 working days, courier 1-2 working days and registered post might take 7-21working days. We will however do our best to find the right courier for you in case you cannot find postal service that suits your needs. Please email us with your requirement.

Q. Do you ship directly to the end customer?

Kukka products are shipped directly to the end customer or warehouse from our Tel-Aviv office. Some of our kukka loves collection are shipped directly from the different supplier, mostly based in Europe.

Q. Are shipping costs expensive?

Some products are shipped for free and some are charged. We try to target shipping costs no more than 10% from the order value however sometimes we cannot absorb the costs. our products are being shipped directly from the supplier and from different countries, mainly in Europe so you will need to check shipping price per item on the product page or at the cart.

Q. Do you have a return policy?

We do have 14 days return policy which means you should return the item to us within 14 days of purchase. please email us and let us know what is the reason for returning your item. Ones the product is received in an unopened state we will fully refund you however we will not be able to carry shipping charges and these will be deducted. This does not apply to bespoke made items as they are made specifically to order however if a bespoke made product arrived damaged than we will replace or fix it for you. If you bought your item from a third party and would like to return it than you will have to contact the supplier/retailer directly.

Q. What is your refund policy?

We will refund you up up to 30 days after receiving the item.

Q. Do you supply replacement parts?

Most of our items will have replacement parts, those parts are parts that are assembled mechanically and can be easily replaced by you. Unfortunately some products are hand crafted and pieces might be glued or pressed together; these do not have replacement parts. In any case, please contact us and let us know your requirement.

Q. I would like to specify your light in a project. Can you supply me with a drawing?

Yes we can email you a drawing in DWG, DXF and PDF. 

Q. I am interested to have the DIY lamp painted in a specific colour, is it possible?

Yes we can. We normally work with RAL as its more accurate. Simply email us the RAL number and we will take it from there.

Q. Where can I see your products before I purchase online?

Our products are stocked with many retailers. Hopefully You can find your local one in our stockist page.

Q. What is kukka loves and do you ship it directly?

Kukka loves is a selection of products handpicked by us to complete our range. Most of these products are stocked in Europe and will be shipped directly from the supplier. this information should be on the product page but if you are not sure and would like to know where your product is coming from, we will be happy to help you with that. If you want to read more about kukka loves project than visit kukka loves page.

Q. How can I pay on your online shop?

We accept paypal, card and bank transfers.

Q. Can I place an order with you directly?

Yes you can contact sales [at] kukka.co.uk with your enquiry. We will send you a pro forma invoice where delivery charges are clearly marked, than if you are happy to make the order we will issue an invoice and email it to you.

Q. Do you have special discounts?

Sure we do! From time to time we make special discounts or coupons and we publish it online on our website but also in our social medias. We suggest you check them regularly or even email us and ask if there is an upcoming special discount.

Q. Do you use social media?

We can’t possibly avoid it. Please visit/like our pages Twitter Facebook Instagram Pinterest.

Q. Can I see your products in exhibitions and design fairs?

We normally exhibit 2-3 a year in Salone del Mobile in Milan, Maison et Objet and London Design Festival.
If you follow our social medias you will know when our next event is and you are more then welcome to come and say hello.

Q. Do you design and make custom made products?

Yes we can design and make custom made products for your project, we work closely with architects, lighting designers and other specifies. Big or small project, we will be happy to hear from you. please visit our bespoke projects page for more information and how to contact us