Delivery and Returns
Kukka™ products are ex works Tel-Aviv, Israel. Kukka™ loves products – are ex works from different EU/rest of world countries.
We will be happy to give you useful information on packaging size, weight, shipping methods and couriers rates please contact us at sales [at] kukka.co.uk.
We post worldwide using registered postal service that might take up to 21 working days depending on delivery location. We also work with EMS delivery which takes 2-5 working days and UTI if required for logistically managed orders.
In the event that items are out of stock, we will advise your immediately and in these instances, please allow between 3-5 weeks for manufacturing and dispatch.
Once goods have been shipped Kukka™ does not take any responsibility for lost items, any claims for undelivered goods are client responsibility. However, it is important to mention that we will make the best effort in order to help and assist with claims and package tracking from the country of origin.
Duties and Taxes
Please note any duties and taxes charged at customs when sending overseas, are the buyers responsibility to pay.
Lost Damaged Goods
The risk of lost and damage goods resulting from an accident is liable on the purchaser once goods are received by him/her, or in case of shipment, when the goods are handed over to the carrier or any transport company.
We are hoping that you are happy from your purchase; you are entitled to withdraw your purchase in writing, simply email us at sales [at] kukka.co.uk. Once done so your payment will be returned in the manner which received after goods have been returned.
This must be done within 14 days of receipt of the order. Soiled and damaged goods are excluded from this right. In case of damaged goods an equivalent compensation can be demanded. Shipment must be returned by purchaser at their expense to Kukka's address in Tel Aviv, Israel (if it is one of Kukka's own pieces). If it's a piece from Kukka Loves, then the item will be returned to a different address - in the first instance, please contact us and we will advise.
Custom made goods are NOT liable to these terms of return policy